Issues Receiving Verification Emails
If your account is registered with an email address using a global domain (@gmail.com, outlook.live.com, etc.), you may experience issues receiving verification or password reset codes.
These messages may take longer to arrive and often land directly in your Spam folder.
Our team is already investigating this issue.
If you do not see the email in your inbox, please check your Spam folder first. If you find the email there, make sure to mark it as "Not Spam". This will help prevent similar issues in the future.
How to Remove an Email from the Spam Folder
Gmail
- Open Gmail in your web browser and sign in to your account.
- Navigate to the Spam folder:
- On the left sidebar, scroll down and click "More" if you don't see "Spam" listed.
- Click on "Spam" to open the folder.
- Select the email(s) you want to recover:
- Check the box next to the email, or open the email directly.
- Mark as not spam:
- Click the "Not spam" button at the top of the message list (it looks like a stop sign with a slash).
- The email will be moved to your Inbox automatically.
- (Optional) To prevent future emails from this sender going to Spam:
- Open the email → Click the three dots (⋮) → Select "Filter messages like this" → Create a filter to "Never send to Spam".
Outlook.com
- Go to Outlook.com and sign in to your account.
- Open the Junk Email folder:
- In the left navigation pane, click "Junk Email" (if you don't see it, click "More" first).
- Select the email(s) you want to recover:
- Check the box next to the message, or open it.
- Mark as not junk:
- With the email selected, click "Not junk" in the toolbar at the top.
- Alternatively, open the email → Click "Not junk" in the message header.
- The email will be moved to your Inbox.
- (Optional) To whitelist the sender:
- Go to Settings → "Mail" → "Junk email".
- Under "Safe senders and domains", add the sender's email address or domain.
If the email still has not arrived after a few minutes, please wait a bit longer and refresh your inbox.