Technical Issues

Dear Players,

If you experience any problems with Astrum Play, please report them here.

For troubleshooting, please provide:

  • A clear description of the issue,
  • Screenshots (if applicable),
  • Diagnostic logs.
How to Collect Diagnostic Files

Open Astrum Play and click the question mark (?) icon in the top-right corner.

Select "Run Diagnostics" from the menu.

The system will automatically gather the required data.

Attach the file named logs_2025-XX-XX_XX-XX (where XX represents the date and time of collection) to your support request.